Al Rawnaq Trading Company ("us", "we", or "our") operates the https://alrawnaqwebstore.com/ Mobile App (hereinafter referred to as the "Service").
Personal information provided on the Mobile App and online credit card transactions is transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our Mobile App uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
The Information We Collect
Generally, you may browse Alrawnaq Mobile App without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this mobile app. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this Mobile App or participate in all of its features, pricing, and product selection.
We may collect the following information:
● contact information including email address
● demographic information such as postcode, preferences, and interests
● other information relevant to customer surveys and/or offers
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Mobile App, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
The data collected is stored in a highly secure system database, and this will remain until the operation of Alrawnaq stops.
How We Use The Information We Collect
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
● Internal record keeping.
● We may use the information to improve our products and services.
● We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. However, we will not share or use Shoppers' data for any kind of third-party marketing communications.
● From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the Mobile App according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Others With Whom We Share Your Information.
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them.
Alrawnaq specifically reserves the right to transfer or share a copy of personally identifiable information collected from its Mobile Apps to the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Mobile App, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this Mobile App or the public.
Alrawnaq partners with advertising companies to place our advertising on publisher Mobile Apps on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use our Mobile App cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.
Your Choices Regarding Use Of The Information We Collect
You have several choices regarding our handling of your nonpublic personally identifiable information.
Direct Mail or Telephone Marketing: If you shop at alrawnaq and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either write to our info email, Customer Care at 00974 5088 3000, Qatar to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
"NO MAIL OFFERS" (if you don't want to receive offers by mail);
"NO PHONE OFFERS" (if you don't want to receive offers by phone);
"NO PHONE OR MAIL OFFERS" (if you don't want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Online Account Registration
To make online shopping faster and easier, you may register on the Alrawnaq Mobile App. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from our Mobile App or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Questions for Alrawnaq?
Email: [email protected]
Phone number: 00974 5088 3000